Privacy Policy

Last updated: May 27, 2026

The Car Culture, LLC ("The Car Culture," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.thecarculture.org, shop with us, create an account, contact us, sign up for marketing, participate in promotions, or otherwise interact with online services that link to this Privacy Policy (collectively, the "Site").

This Privacy Policy does not apply to third-party websites, apps, platforms, or services that we do not own or control, even if they are linked from the Site.

Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• Contact information: name, email address, phone number, shipping address, billing address, and other information you provide when placing an order, creating an account, contacting support, or entering a promotion.
• Order and transaction information: products purchased, order history, payment status, shipping details, returns, exchanges, store credit, discount codes, fraud-review signals, and customer service history.
• Payment information: payment details are processed by Shopify and payment providers. We generally do not receive or store full payment card numbers.
• Account information: login details, account preferences, saved addresses, order history, and sweepstakes-entry display information where available.
• Sweepstakes and promotion information: entry records, eligibility information, affidavits or verification materials, prize-claim information, winner communications, tax-related information, and other information needed to administer promotions and comply with applicable rules and laws.
• Marketing information: email and SMS preferences, consent records, opt-out requests, campaign engagement, abandoned-cart activity, and responses to surveys or promotions.
• Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, referring URLs, shopping-cart activity, approximate location, and interactions with ads, emails, SMS messages, pixels, cookies, tags, and analytics tools.
• User content: reviews, photos, videos, social media tags, testimonials, feedback, and other content you submit or make publicly available to us.

How We Collect Personal Information

We collect personal information directly from you, automatically through the Site, and from service providers or third parties. For example, we may receive information from Shopify, payment processors, fulfillment partners, shipping carriers, email and SMS providers, analytics and advertising platforms, customer support tools, sweepstakes administrators, fraud-prevention providers, social media platforms, and public sources.

How We Use Personal Information

We may use personal information to:

• Operate the Site and online store.
• Process payments, orders, shipping, delivery, returns, exchanges, store credit, and customer support requests.
• Create, maintain, and secure customer accounts.
• Administer sweepstakes, giveaways, contests, bonus-entry offers, no-purchase entry methods, winner verification, prize fulfillment, tax reporting, fraud prevention, and legal compliance.
• Send transactional messages about orders, accounts, entries, support, policies, or promotions.
• Send email, SMS, and other marketing communications where permitted by law and your preferences.
• Personalize content, product recommendations, offers, and advertising.
• Measure and improve the Site, products, campaigns, ads, customer experience, and business operations.
• Detect, investigate, and prevent fraud, chargeback abuse, return abuse, entry abuse, security incidents, spam, and other harmful activity.
• Comply with law, respond to legal process, enforce our Terms of Service and policies, and protect the rights, safety, and property of The Car Culture, customers, and others.

How We Disclose Personal Information

We may disclose personal information to:

• Service providers: Shopify, payment processors, fraud-prevention providers, fulfillment partners, shipping carriers, customer support providers, email and SMS providers, analytics providers, advertising partners, hosting providers, and other vendors that help operate our business.
• Sweepstakes and compliance partners: third-party sweepstakes administrators, legal/compliance providers, prize partners, tax professionals, and agencies or authorities where required for promotion administration, winner verification, bonding, registration, reporting, or compliance.
• Marketing and advertising partners: platforms that help us measure campaigns, build audiences, deliver ads, and understand engagement, subject to applicable law and your privacy choices.
• Business and legal recipients: professional advisors, insurers, banks, payment networks, law enforcement, regulators, courts, and other parties when needed to comply with law, enforce policies, prevent fraud, or protect rights and safety.
• Business transfer parties: parties involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
• Public or directed disclosures: when you post publicly, tag us publicly, authorize us to share information, or when winner information is published as described in applicable Official Rules.

Shopify and Payment Processing

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to sell products and services to you. Shopify and payment providers may collect and process personal information according to their own privacy notices. You can review Shopify's privacy information at https://www.shopify.com/legal/privacy.

Email and SMS Messaging

If you sign up for marketing emails or text messages, we may use your contact information and engagement information to send promotional and personalized messages, including cart reminders and offer updates. Message frequency may vary. Message and data rates may apply. Consent to marketing text messages is not required as a condition of purchase.

You may unsubscribe from marketing emails using the unsubscribe link in the email. You may opt out of marketing text messages by replying STOP and may request help by replying HELP where supported. Carriers are not liable for delayed or undelivered messages.

We may share SMS-related information with messaging providers and platform partners as needed to send messages, manage consent, process opt-outs, provide support, and comply with law. We do not sell your mobile number for unrelated third-party marketing.

Cookies, Pixels, and Similar Technologies

We and our service providers use cookies, pixels, tags, web beacons, local storage, and similar technologies to operate the Site, remember preferences, keep carts and accounts working, analyze traffic, measure campaigns, personalize content, detect fraud, and deliver or measure advertising.

You can control cookies through your browser settings. Some Site features may not work correctly if cookies are disabled. Where required by law, you may also have additional choices through cookie banners, privacy preference tools, or the "Do Not Sell or Share My Personal Information" link if available on the Site.

Targeted Advertising and Analytics

We may use advertising and analytics tools, including pixels or similar technologies, to understand how customers interact with the Site and to deliver ads on other websites or platforms. These tools may collect or receive information from the Site and elsewhere to provide measurement services and targeted advertising.

Some privacy laws define certain targeted advertising activities as "sharing" or "selling" personal information. Where applicable, you may opt out of those activities as described below.

Your Privacy Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of personal information. You may also have rights to opt out of certain targeted advertising, sales, sharing, or profiling, and to limit the use of sensitive personal information where applicable.

To make a privacy request, contact us at info@thecarculture.org or through our Contact Us page. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may require proof of authorization and identity verification.

We will not discriminate against you for exercising privacy rights, but some services may depend on the information needed to provide them.

California Privacy Notice

This section applies to California residents and is intended to supplement the rest of this Privacy Policy. In the last 12 months, we may have collected the following categories of personal information: identifiers; customer records information; commercial information; internet or network activity; approximate geolocation; audio, electronic, visual, or similar information you provide; inferences; and sensitive personal information where needed for limited purposes such as payment processing, fraud prevention, account security, legal compliance, or sweepstakes administration.

We collect these categories from the sources described above and use and disclose them for the business and commercial purposes described above. We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including orders, tax, accounting, fraud prevention, customer support, legal compliance, sweepstakes administration, and dispute resolution.

We do not knowingly sell personal information for money. We may share personal information for targeted advertising or cross-context behavioral advertising as those terms are defined by California privacy law. California residents may request to opt out of sale or sharing by contacting us at info@thecarculture.org or using any privacy control link provided on the Site.

We do not knowingly sell or share personal information of consumers under 16 years of age. We use sensitive personal information only for permitted business purposes, such as providing requested services, processing orders, preventing fraud, maintaining security, complying with law, and administering promotions.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can take appropriate action.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, system, or transmission is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal information for as long as reasonably necessary to provide the Site and services, complete transactions, maintain records, administer promotions, resolve disputes, prevent fraud and abuse, comply with legal obligations, and enforce our agreements and policies.

International Visitors

The Car Culture is based in the United States. If you access the Site from outside the United States, your information may be processed in the United States and other countries where our service providers operate. Privacy laws in those countries may differ from those in your location.

Third-Party Links

The Site may link to third-party websites, apps, platforms, or services. We are not responsible for the privacy practices, content, or security of third parties. Please review their privacy notices before providing information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Site after an update means you acknowledge the updated Privacy Policy.

Contact Us

If you have questions or requests about this Privacy Policy, contact us through our Contact Us page or by email at info@thecarculture.org.